Widerrufsrecht

Last updated: August 7, 2026

This Return and Refund Policy explains how return and cancellation requests are handled for purchases from ZOTER. Mandatory consumer rights under applicable law remain unaffected.

Requesting a return or cancellation

Sign in at account.zoteroffice.com, open the relevant order, and submit a return or cancellation request. Please retain your order information and provide photographs or other details when requested.

European Union right of withdrawal

Consumers in the European Union may request to withdraw from an eligible online purchase within 14 days after the last item in the order is delivered, without giving a reason. If the deadline falls on a weekend or public holiday, it is extended to the next working day.

Exceptions may apply where permitted by law, including goods made to order, clearly personalized products, sealed goods that are not suitable for return after opening for health or hygiene reasons, and other statutory exceptions. Contractual terms agreed for business, project, OEM, or ODM orders may also apply, without limiting mandatory consumer rights.

Return condition

Returned products should be complete and securely packaged with all accessories and documentation. Consumers may inspect goods only to the extent necessary to establish their nature, characteristics, and functioning. A deduction may be made for diminished value caused by handling beyond what is necessary, where permitted by law.

Return shipping and restocking fee

The customer is responsible for arranging and paying return shipping unless the product is defective, damaged on arrival, incorrect, or applicable law requires otherwise. We recommend using a tracked and insured service appropriate for furniture and oversized goods.

A 30% restocking fee applies to eligible voluntary returns and business-to-business returns where lawful and disclosed. For an EU consumer exercising a statutory right of withdrawal, this fee applies only to the extent permitted by applicable law; mandatory rights and limits on deductions take priority.

Cancellations

An order may be cancelled before it is fulfilled. Once fulfillment has begun, a cancellation might no longer be possible and the return procedure may apply instead.

Refunds

After receiving and inspecting an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within the period required by applicable law. Original standard delivery charges are refunded where required by law. We may withhold reimbursement until the returned goods are received or evidence of return is provided, where permitted.

Damaged, defective, or incorrect products

Contact us promptly through your customer account if an item arrives damaged, defective, or incorrect. These claims are handled separately from change-of-mind returns, and statutory legal guarantees remain unaffected.